Studio Policies

Last updated: May 2026​

Welcome to Skin 8 Spa. Every appointment is thoughtfully reserved to provide a relaxing, personalized experience. The following policies help us protect your appointment time and ensure the best possible experience for every guest.

Appointments, Cancellations & Late Arrivals

Booking: Appointments may be booked online or by contacting Skin 8 Spa directly.

Cancellation Policy: We require at least 24 hours’ notice for cancellations or rescheduling. Cancellations made with less than 24 hours’ notice will result in the forfeiture of your deposit. Deposits are non-refundable but may be applied to a future service if proper notice is given.

Late Arrivals: Please arrive on time to ensure the full duration of your service. Arrivals more than 15 minutes late may require shortening or rescheduling of the appointment to avoid impacting other scheduled guests. We will make every effort to accommodate you if time permits, but this is not guaranteed.

No-Show Policy: Clients who fail to show for their appointment without notice may forfeit their deposit and may be required to prepay future appointments.

Children / Guest Policy:  To maintain a relaxing environment and ensure safety, we kindly ask that only scheduled clients attend appointments unless prior arrangements have been made.

Packages & Memberships: Packages and memberships are non-refundable and non-transferable. Package sessions must be used within the designated timeframe. Unused sessions do not roll over unless otherwise stated. Membership benefits are valid only while membership is active. Packages and memberships may not be shared between clients unless otherwise approved by Skin 8 Spa. Skin 8 Spa reserves the right to modify membership pricing or benefits without notice.

Payments & Refunds

Accepted Payment Methods: We gladly accept all major credit cards, debit cards, and cash for both services and product purchases.

Deposits: A non-refundable deposit is required to secure select services. This deposit will be applied toward your service total unless forfeited due to late cancellation or no-show.

Refund Policy: All service sales are final. Product returns may be accepted within 7 days of purchase if the product is unopened, unused, and in its original packaging. Refunds are issued as store credit or original form of payment at our discretion.

Gift Cards

E-Gift Cards: E-gift cards are non-refundable and may not be redeemed for cash. They can be used toward any service or product offered at Skin 8 Spa.

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Expiration: E-gift cards do not expire.

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Lost or Stolen Gift Cards: We are not responsible for lost or stolen gift cards. Treat gift cards as you would cash.

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Health, Safety & Client Conduct 

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Medical Disclosure: Clients must inform Skin 8 Spa of any medical conditions, allergies, skin sensitivities, or other relevant health concerns before receiving services. This ensures your treatment is safe and effective.

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Consent Forms: All clients are required to complete a Client Consent Form prior to receiving services. This form will be updated as needed and must be signed prior to each new or specialized treatment.

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Health Protocols: If you are feeling unwell or experiencing symptoms of illness, please reschedule your appointment. We reserve the right to reschedule appointments if illness is suspected to protect staff and other clients.

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Client Conduct: Skin 8 Spa reserves the right to refuse or discontinue services for any reason, including but not limited to inappropriate behavior, intoxication, failure to disclose relevant medical information, or non-compliance with policies.

Recommendations & Use

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Product recommendations are personalized based on your skin needs. Results may vary. It is your responsibility to follow instructions for at-home use.

Skin 8 Spa is not responsible for any adverse reactions caused by incorrect usage or undisclosed sensitivities.

Website Use

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Intellectual Property: All content on this website—including text, images, logos, service names, and design—is the property of Skin 8 Spa and may not be reproduced or used without prior written consent.

Information Accuracy: While we strive to keep all website content current and accurate, we cannot guarantee that all information is error-free or complete. Skin 8 Spa reserves the right to modify content at any time without notice.

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Third-Party Links: This website may include links to third-party sites. We are not responsible for the content, privacy policies, or practices of these external websites.